The second-hand marketplace Shoppers Share Frustration Regarding Sizing Modifications
Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.
The popular resale platform has updated its sizing categories for women's and children's garments without notifying every member regarding the update.
Social Media Backlash
Countless users and merchants are posting online stating that platform listings now display a modified sizing category than originally posted due to the recalibration.
The platform stated the new system was more in line with other platforms.
It has advised users to review their products and adjust the sizing manually where appropriate, which has left users frustrated.
Measurement Approach Modifications
Previously, the sizing featured a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the sizing has been recategorised - for example a size L used to be a 12 but currently displays as UK 16-18.
User Stories
A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, based in Glasgow, stated items she posted with size 14 tags were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Manual Updates
Another shopper, located in England, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount following partial earnings loss," she stated.
Platform Context
The service features exceeding 100 million members, including 18 million in the UK.
It has become a favored option compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: last year, the platform withdrew an update concerning shipment methods following member complaints.